Legal Terms & Privacy

1. Data Controller

The controller of the personal data collected through this website is:

2. Privacy and Personal Data Protection (GDPR)

We take your privacy seriously. Processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Act on the Implementation of the General Data Protection Regulation (OG 42/2018).

What data we collect

• Contact form and reviewed assistant inquiry — name, email and description of your needs; optionally, your phone, business name, public website link, requested service, proposed call time and timezone. An inquiry is saved only after you confirm sending.
• Web assistant conversation — your question and up to eight previous user messages are processed to answer questions about the public offer. The application does not archive the full conversation or save it in persistent browser storage. The conversation and unsent draft disappear when you reload or leave the page.
• Technical information and analytics — request information for operating the site and preventing abuse, inquiry reference and status, and the originating part of the website. A derived client identifier is used to limit submissions. Google Analytics 4 loads after consent when configured; Vercel Web Analytics can also be used on Vercel hosting.
• WhatsApp — if you open WhatsApp and send a message yourself, your contact details and that message are processed. The web assistant does not record audio or initiate a WhatsApp conversation with a client.

Purpose and Legal Basis

Inquiry data is used to respond, arrange a conversation and prepare a proposal (Art. 6(1)(b) GDPR – pre-contractual steps). Analytical cookies are processed based on your consent (Art. 6(1)(a) GDPR). Technical information also helps protect the website from abuse. Inquiry contacts are not automatically added to a newsletter.

Storage and Recipients

Submitted inquiries are saved in Supabase with an inquiry reference and internal notification status. Access is intended for Ivan and the technical services needed for processing. When owner notifications are enabled, your needs summary, contact details and proposed call time are delivered through the local Hermes integration to Ivan’s WhatsApp. WhatsApp is a Meta service; a copy of the notification can remain in the owner’s message history. The full web assistant conversation is not included in that notification. Data is not sold.

Hosting, database and messaging providers participate in processing according to the service configuration and their terms. This website does not guarantee that all copies of data are processed exclusively in Croatia or the EU. Contact Ivan for details about the current configuration and the handling of your particular inquiry.

Retention Period

The assistant conversation and unsent draft remain only in the open page’s memory. Submitted inquiries and notifications currently have no automatic deletion deadline and remain stored until manually deleted. Contact Ivan to check or request deletion of your data. Information relating to a contract or invoice may be subject to separate legal retention obligations.

Your Rights

• Right of access to your personal data.
• Right to rectification of incorrect data.
• Right to erasure ("right to be forgotten").
• Right to restriction of processing and right to object.
• Right to data portability.
• Right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), azop.hr.

The assistant uses published information for basic answers and inquiry preparation. It does not confirm appointments, final prices or contracts. Ivan makes those decisions after review.

3. Cookies and Analytics

This website uses a minimal set of technologies to store preferences and understand traffic:

• cookie-consent — a first-party record in the browser's localStorage that records your selection (accept / decline). It is not shared with anyone.
• Google Analytics 4 — loaded only after you accept cookies and when an analytics identifier is configured. It is used to understand visits and use of the website.
• Vercel Web Analytics — this visit statistics service is also enabled when the website runs on Vercel.
• Selected inquiry context — some links temporarily remember the selected service and visit source in sessionStorage. This does not store the assistant conversation, name or inquiry text.

You can withdraw consent at any time by clearing your browser's local storage or choosing "Decline" if the banner appears again.

4. Terms of Use

The content of hojskidesign.hr is informative and serves to present the services of HOJSKI DESIGN. All texts, illustrations, and logos are protected by the copyrights of their respective owners.

Prices, slots, and service descriptions are subject to change. A final binding proposal is always issued in writing after initial consultation. Described scopes of work and flat-rate estimates do not represent a binding contract until mutually confirmed.

The website links to external services and examples of work, including WhatsApp. Those providers are responsible for their own contents and privacy practices.

HOJSKI DESIGN is not liable for any damages resulting from the use of this website or inability to access it, within the bounds of liability established for flat-rate craft businesses under Croatian law.

5. Contact for Privacy Inquiries

For any questions, corrections, or requests regarding your personal data, please write to ivan@hojskidesign.hr. I will reply within 30 days, usually much faster.